Refund Policy

Digital nature of paid features

Most paid features on ToRecruit are digital content and services delivered immediately - for example, a contact unlock that reveals a Candidate's phone and messenger handles in real time, or a featured-profile listing that starts the moment payment is confirmed. By purchasing, you expressly ask us to start performance immediately and acknowledge that once the content has been delivered, the statutory right of withdrawal (where it would otherwise apply) is lost.

When refunds are available

We will refund a paid feature when any of the following applies:

• Technical failure on our side prevented you from accessing the feature (for example, a contact unlock that returned empty or corrupted data that we cannot restore);
• Duplicate charge caused by a payment-system error;
• Fraudulent or unauthorised transaction on your payment method;
• The Candidate's account had already been closed or marked as "not looking" at the moment of your purchase, and we failed to hide it in the search results;
• Any case where a mandatory consumer-protection rule in your country grants a refund that we cannot lawfully refuse.

When refunds are not available

We are unable to refund a paid feature when:

• The contact data or profile access was delivered and accessed, and no technical issue occurred;
• The Candidate did not reply to you, changed their mind about a new role, or was ultimately not hired - the Service pays for access, not for an outcome;
• You breached the Acceptable Use Policy (for example, used the data to spam the Candidate or to resell it), in which case the fee is retained and the account may be suspended;
• The Candidate updated their profile (new phone number, new link) after the unlock - we will, on request, refresh the unlocked data once at no charge, but we do not refund on that basis.

How to request a refund

Write to billing@torecruit.org within fourteen (14) days of the charge. Please include: the invoice or order number, the email address on the account, the date of the transaction and a short description of the issue.

We review each request manually and reply within seven (7) working days. Approved refunds are returned to the original payment method within ten (10) working days of approval. The bank may need additional time to show the refund on your statement.

If you disagree with our decision you can contact the competent consumer-protection authority of your country or raise a dispute with your payment-card issuer. We cooperate with card-issuer dispute investigations.

Success-fee engagements

Success fees paid under a separate staffing-agency engagement are governed by that engagement, not by this Policy. A typical success fee is refunded or not depending on whether the Candidate completes the agreed probation period. Please read the engagement document carefully before signing.

Contact

Billing and refund questions: billing@torecruit.org. General support: support@torecruit.org.